Health Score

Oceanview Inn · updated today

84out of 100

Your Health Score

Healthy

6 points from last month

Last month: 78

What this means

Oceanview Inn is in healthy shape. Suzy is fielding the overnight beach-town questions fast, guests are happy, and uptime is perfect. The one area to lift is your FAQ match rate (78) — a handful of pool and pet-policy questions came in with no matching FAQ. Adding a couple of FAQs for the heated pool and the pet fee should push this component — and your overall score — into the 90s.

Add pool & pet FAQs

Escalation rate

Only 12% of conversations reached you — Suzy handled the rest. Lower is better.

12%

Response speed

Suzy replies to guests in under 8 seconds, day or night.

Guest satisfaction

88% of guests reply YES when asked if Suzy helped.

FAQ match rate

Lowest component — a few beach & pet questions had no FAQ to match.

Deflection / resolution rate

88% of guest texts resolved without waking the front desk.

Review velocity

New Google reviews are up since Suzy started asking happy guests.

Uptime

100

Zero missed messages — Twilio + Sinch failsafe never dropped a text.

Pro plan