Oceanview Inn · Emerald Isle, NC · 45 rooms
How Oceanview Inn will cut overnight front desk labor with Suzy AI
Suzy ran pilot deployments at independent properties, replacing overnight desk coverage.
Projected, not results
$4,000-$6,500
per month in labor savings
90%+
target AI resolution rate
The story
Before Suzy, Oceanview Inn ran like most independent coastal motels: guests would text the owner directly at all hours. WiFi passwords at midnight. Check-in times at 2am. The owner was either losing sleep answering every text or paying an overnight staff member $18 an hour to do it. Neither felt sustainable heading into peak season.
Setup takes about 5 minutes. The owner enters the property details - check-in and check-out times, WiFi credentials, parking instructions, and a handful of common questions - and Suzy answers from them. Real emergencies and genuine escalations reach the owner immediately. Everything else is handled automatically, without waking anyone up.
The numbers on this page are projections, not results. The target is 90%+ resolved without escalation and $4,000-$6,500 in monthly savings, based on Oceanview Inn’s typical overnight staffing cost. Real, dated numbers will replace them when they are published: how many guest texts Suzy handles, what share resolve without escalation, and how much the owner saves in labor costs each month.
What Suzy will handle
Want this at your property?
Suzy is built for independent motel operators. Setup takes 5 minutes. The first 10 properties get founding pricing, locked for 24 months.
See if Suzy is right for you →