11:47 PM · A guest calls. Voicemail answers. He keeps driving.
What a missed call costs.
Most independent motels have nobody at the desk overnight. This calculator prices what that actually costs, with every assumption on the table.
In short
An independent motel with no overnight coverage typically gets 5 to 15 guest calls and texts after hours each night, and industry estimates put the miss rate at 30% to 40%. At typical volume that is roughly $400 to $800 a month in bookings that go elsewhere, before counting OTA commission or the review that says nobody answered. Every number here is a labeled estimate you can adjust below.
First, the question that decides which math is yours
Do you have someone at the front desk overnight?
Either answer is normal. Most independent owners answer no.