Help center.

How to log in

Email + password, or a one-time code if you forget your password.

Add your dashboard to your phone's home screen

Skip typing the URL - open your dashboard like an app.

Your first 15 minutes with Suzy

The go-live checklist, in order.

A quick tour of your dashboard

What each section does, in plain language.

Training Suzy by text

Suzy texts you 5 quick questions right after signup.

How to add and edit FAQs

Dashboard > FAQs is where Suzy's knowledge lives.

How Suzy decides which FAQ to use

Keyword matching first, then AI reasoning grounded in your answers.

What to do if Suzy gives a wrong answer

Fix the FAQ, and the next guest gets it right.

How to read your ROI report

What each number on Dashboard > ROI Report actually measures.

Understanding your Health Score

A 0-100 composite score across 6 components, recalculated monthly.

What the AAHOA Leaderboard shows

See how your Health Score compares to your AAHOA chapter, if you've set one.

What happens when a guest mentions an emergency

Crisis keywords always go straight to a human - no AI in the loop.

What if Suzy isn't sure of an answer

She says so, instead of guessing.

What languages can guests text in

Suzy auto-detects and replies in Spanish, Hindi, Gujarati, or Mandarin.

Setting your escalation contact

Who gets the text when a guest situation needs a human.

Understanding your plan and pricing

Starter, Pro, Enterprise - and what changes between them.

How to cancel

One click in Settings - no phone call required.

What happens if a payment fails

You get a warning email each time, before anything is paused.

Guests aren't getting replies from Suzy

Check these three things first.

I didn't get my login email

Check spam first, then use the one-time code option.