Help center.

How to log in

Email + password, or a one-time code if you forget your password.

Add your dashboard to your phone's home screen

Skip typing the URL - open your dashboard like an app.

Your first 15 minutes with Suzy

The go-live checklist, in order.

A quick tour of your dashboard

What each section does, in plain language.

Training Suzy by text

Suzy texts you 5 quick questions right after signup.

How to add and edit FAQs

Dashboard > FAQs is where Suzy's knowledge lives.

How Suzy decides which FAQ to use

Keyword matching first, then AI reasoning grounded in your answers.

What to do if Suzy gives a wrong answer

Fix the FAQ, and the next guest gets it right.

How to read your ROI report

What each number on Dashboard > ROI Report actually measures.

Understanding your Health Score

A 0-100 composite score across 6 components, recalculated monthly.

What the AAHOA Leaderboard shows

See how your Health Score compares to your AAHOA chapter, if you've set one.

What happens when a guest mentions an emergency

Crisis keywords always go straight to a human - no AI in the loop.

What if Suzy isn't sure of an answer

She says so, instead of guessing.

What languages can guests text in

Suzy serves guests in English and Spanish.

Setting your escalation contact

Who gets the text when a guest situation needs a human.

Understanding your plan and pricing

Base and Growth, included minutes, and what happens past them.

How to cancel

One click in Settings - no phone call required.

What happens if a payment fails

You get a warning email each time, before anything is paused.

Guests aren't getting replies from Suzy

Check these three things first.

I didn't get my login email

Check spam first, then use the one-time code option.