How guests will opt in to text messages at Oceanview Inn
This page shows the guest consent process that will apply when Oceanview Inn starts texting guests: who will send the texts, every way a guest will opt in with the exact words they will see or hear, the front desk sign, and the required disclosures. No login is needed. Full program terms: www.suzyai.net/sms-terms. Privacy policy: www.suzyai.net/privacy.
1. Who sends the texts, and what they are
When Oceanview Inn starts texting guests, the texts will come from Oceanview Inn, the property, through Suzy AI (suzyai.net), the guest messaging platform the property will use. Every message will be about the guest's own reservation or stay: reservation confirmations, check-in details, checkout reminders, maintenance updates, and replies to guest questions. Consent is optional and is never a condition of the stay.
2. Every way a guest opts in
There will be four opt-in paths at Oceanview Inn. Each one is shown below with the exact words a guest will see or hear. In every path the guest will give their mobile number to the property after hearing or reading the disclosure in section 4.
Path 1 · At the front desk
In-person check-in
The front desk sign in section 3 will be displayed where mobile numbers are collected, and the staff member will say the line below before taking the number.
We send text messages about your stay through Suzy AI, things like check-in details, checkout reminders and maintenance updates. Is it okay if Oceanview Inn texts you at this number? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for help.
Path 2 · By phone
Phone reservation
When a reservation is taken by phone, the reservation agent will say the line below before the call ends, and the guest will answer yes or no.
Before I finish your reservation: Oceanview Inn sends text messages about your stay through Suzy AI, like confirmations, check-in details and checkout reminders. Is it okay if we text you at this number? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out or HELP for help. Our privacy policy and terms are at suzyai.net/sms-consent.
Path 3 · Printed form at the desk
Written check-in form
The guest check-in form has one unchecked consent checkbox with the mobile number line directly under it. It is shown exactly as printed as Artifact A at the bottom of this page, with the counter placard as Artifact B.
Path 4 · Inbound text
Guest texts the property first
A guest who texts the property's Suzy AI number first will be opted in to replies about their stay. The SMS terms state it in these words:
By texting or replying to a property's Suzy AI number, you agree to receive text messages from that property regarding your stay.
3. The front desk sign
Made to print on US Letter (8.5 x 11 inches) and to be displayed at the front desk where mobile numbers are collected. The property name slot is filled in for each property.
Printable versions: Oceanview Inn sign (PDF) · blank property name (PDF)
4. Required disclosures
Brand: Oceanview Inn, texting through Suzy AI.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help.
Support: khaleal@suzyai.net
Privacy Policy: www.suzyai.net/privacy · SMS Terms: www.suzyai.net/sms-terms
5. The written artifacts, exactly as printed
Artifact A is the check-in form: it will be printed on US Letter and completed at the front desk, where the guest will write their mobile number beside the consent checkbox. Artifact B is the standing placard that will be displayed on the counter where phone numbers are collected. The checkbox is always presented unchecked.
Printing this page outputs the two artifacts alone, one per page, with no site chrome.