Up and running in 5 minutes.
No IT team required. No complicated integrations. Just tell us about your property and Suzy handles the rest.
01
Tell us about your property
We collect your check-in and check-out times, WiFi credentials, parking instructions, property policies, and local recommendations. Takes about 5 minutes over email or a quick call.
02
We load your knowledge base
Suzy learns everything about your property. Your FAQs, your policies, your local area. She answers from your specific information, not generic guesses.
03
Your guests text the number
Guests text your existing phone number or a new dedicated Suzy number. They get a response in under 2 seconds, 24 hours a day, in their language.
04
Suzy handles it, or escalates
If Suzy is confident in her answer, she responds automatically. If she's unsure or a guest needs real help, she alerts you immediately via SMS. You're always in control.
05
You get weekly reports
Every Monday morning you receive a summary showing interactions handled, labor hours saved, and any escalations. You see exactly what Suzy is doing for your property.
What Suzy handles.
Suzy handles automatically
- WiFi passwords and internet questions
- Check-in and check-out times
- Parking instructions
- Property policies
- Local restaurant recommendations
- Maintenance request logging
- Room amenity questions
- Directions and address
Always goes to you
- Emergencies and safety concerns
- Refund requests
- Complaints requiring judgment
- Anything Suzy isn't confident about
- Any guest who specifically asks for a human