Every question answered. Every night. Here's how.
Suzy answers guest calls and texts from your property's own information, and wakes you only when a human is needed. An overnight clerk runs $4,000–$6,500 a month; Suzy starts at $349. Setup takes about 5 minutes, no IT team required.
01
Tell us about your property
Check-in and check-out times, WiFi, parking instructions, policies, local recommendations. Takes about 5 minutes over email or a quick call. That information becomes the only source Suzy answers from, not generic guesses.
02
Guests call your number
Suzy picks up, answers from your property's information in the guest's language, and transfers the call to you the moment someone needs a human. Voice answering is live today, on the Pro plan.
03
Guests text the same number
Same grounded answers, in about 2 seconds, 24 hours a day. Guest texting is finishing carrier registration (A2P), the approval every business texting number in the US needs, and turns on at launch.
04
Suzy handles it, or hands it to you
If Suzy is confident in her answer, she responds automatically. If she's unsure, or a guest asks for a person, she alerts you immediately via SMS. You're always in control.
05
You see everything
Every conversation is logged in your dashboard, and a daily report shows what Suzy handled, what she escalated, and the hours you did not have to cover.
What Suzy handles.
Suzy handles automatically
- WiFi passwords and internet questions
- Check-in and check-out times
- Parking instructions
- Property policies
- Local restaurant recommendations
- Maintenance request logging
- Room amenity questions
- Directions and address
Always goes to you
- Emergencies and safety concerns
- Refund requests
- Complaints requiring judgment
- Anything Suzy isn't confident about
- Any guest who specifically asks for a human
The guardrails behind Suzy.
No AI is perfect. Read exactly what we do when Suzy gets an answer wrong.