Go to Dashboard > FAQs. Each entry has a guest question, your answer, a category, and keywords.
The keywords matter more than the exact question wording - Suzy matches a guest's text against keywords to decide which FAQ to use, not against the question text itself. If guests ask about "pool hours" and your keywords only say "swimming," add "pool" and "hours" too.
You can add, edit, or delete FAQs at any time - changes apply to the very next guest message, no delay or redeploy.