Skip to main content
Help center·Your Dashboard

A quick tour of your dashboard

  • Dashboard (home): a quick daily briefing - recent conversations and a stats overview.
  • Messages: every guest conversation, with a simple happy/neutral/frustrated sentiment read on each one.
  • FAQs: Suzy's knowledge bank - add, edit, or remove what she knows.
  • Logs: the raw message-by-message record, filterable by direction and category.
  • Reservations: guest stay records, synced from your PMS if you have one connected.
  • Settings: property details, escalation contact, Suzy's tone/personality, and billing.
  • Health: your monthly composite score and trend.
  • ROI Report: labor hours and dollars saved, plus a downloadable PDF.
  • Reviews: your Google review count before/after Suzy, and review link setup.
  • Learn: recent escalations, so you can turn them into new FAQs.
  • Guide: your local-area arrival guide for guests (restaurants, parking, local tips).
  • Leaderboard: your AAHOA chapter ranking, if configured.
  • Rates: competitor nightly-rate tracking, if configured.

Still stuck? Email khaleal@suzyai.net and a real person answers.