Help center·How Suzy Talks to Guests

What languages can guests text in

Suzy serves guests in English and Spanish. She detects when a guest is texting in Spanish and replies in that language - no setup required on your end.

Your own dashboard can also be viewed in English, Spanish, Hindi, or Gujarati - use the language switcher in the dashboard header.

More on How Suzy Talks to Guests

What happens when a guest mentions an emergency

Crisis keywords always go straight to a human - no AI in the loop.

What if Suzy isn't sure of an answer

She says so, instead of guessing.

Setting your escalation contact

Who gets the text when a guest situation needs a human.

Still stuck? Email khaleal@suzyai.net and a real person answers.