Suzy already has 10 starter FAQs and your basic property details when your account is created. To go from "set up" to "actually helpful," do these in order:
- Add your real WiFi password as a FAQ (guests ask this most).
- Confirm your check-in and check-out time FAQs are correct.
- Set your escalation contact number in Settings - this is who gets alerted if a guest situation needs a human.
- Add your Google Review link so happy guests get pointed to it.
- Build your Arrival Guide - a few nearby restaurants, parking notes, and local tips go a long way.
- Text your Suzy number yourself to see what a guest experiences.
Your dashboard checklist (Dashboard > Go-Live Checklist) tracks all of this and tells you what's left.