What the Guesty connection actually does
Guesty serves a lot of short-term-rental and multi-channel operators, a segment that overlaps heavily with independent motels booking through Airbnb and Booking.com alongside direct reservations. Suzy AI's Guesty integration authenticates with your Open API client credentials and pulls upcoming reservations on a schedule, including which OTA channel each booking came from, so guest replies can reference the actual stay instead of only general property information.
Guesty's API caps how often a single integration can request new access tokens, so Suzy AI caches and reuses tokens across sync runs rather than requesting a fresh one every time, keeping the connection reliable without hitting that limit. No property is running this connection live yet.
What syncs, and what doesn't
Syncs automatically
Scheduled syncGuest name, room/unit, check-in/check-out dates, reservation status, and booking source (Direct, Airbnb, Booking.com, Expedia, Other) flow from Guesty into Suzy's guest reservation record.
Comes from your FAQ setup
Manual, onceWiFi password, parking instructions, policies, and other property details aren't in Guesty. You enter these once in your Suzy dashboard, unrelated to the reservation sync.
Never written back automatically
One-waySuzy reads reservation data from Guesty; it doesn't create, modify, or cancel reservations inside Guesty on its own.
Honest status
Guesty is one of Suzy AI's built PMS integrations, not yet running for a live property. Setting it up is optional. Suzy works fully without any PMS connected, you simply enter property details manually instead of syncing reservations.