Suzy AI·PMS & Integrations·4 min read

Suzy AI for WebRezPro Hotels

WebRezPro has a strong independent-hotel focus. Here's exactly how Suzy connects to it, what data flows automatically, and what still works if you don't connect it.

In short

Suzy connects directly to WebRezPro using your property's API credentials, handling WebRezPro's SOAP-based API internally so you don't have to. Reservations sync automatically on a schedule, and the connection is entirely optional: Suzy works fully without a PMS connected.

A direct integration, handled for you

WebRezPro's API uses an older SOAP/XML format rather than the more common REST-and-JSON style newer PMS platforms use. That's an integration detail that would normally slow down a connection, Suzy handles it internally, so from your side the setup is the same as any other PMS: enter your credentials once, and the sync runs automatically from there.

Once connected, Suzy pulls upcoming reservations, guest names, room numbers, and check-in and check-out dates, so guest replies can reference the actual stay instead of only general property information.

What syncs, and what doesn't

Syncs automatically

Scheduled sync

Upcoming reservations: guest name, room number, check-in/check-out dates, and status, pulled directly from WebRezPro on a recurring schedule.

Comes from your FAQ setup

Manual, once

WiFi, parking, and policy details live in Suzy's FAQ bank, entered once, independent of the reservation sync.

Never written back automatically

One-way

Suzy reads reservation data from WebRezPro; she doesn't create, modify, or cancel bookings inside it.

Honest status

WebRezPro is one of Suzy's live, built PMS integrations. Connecting it is optional. Suzy works fully without any PMS, entering property details manually instead of syncing reservations.

Frequently asked questions.

How do I connect Suzy to WebRezPro?

You provide your WebRezPro API credentials in your Suzy dashboard PMS settings. Suzy handles WebRezPro's SOAP-based API format internally, no technical setup required on your end beyond entering the credentials.

Do I need WebRezPro to use Suzy?

No. The connection is optional. Without it, you enter your property's WiFi, check-in/out times, and policies directly, and Suzy answers guest questions the same way.

Does Suzy make changes inside WebRezPro?

No. The integration is read-only for reservations, used to give guests reservation-aware answers. Suzy never creates, edits, or cancels bookings in your PMS.

Is WebRezPro's older API format a problem?

No. Suzy is built to handle WebRezPro's SOAP-based API directly, so the setup experience on your end is the same as connecting any other supported PMS.

Does AI work with my property management system? →

Suzy AI for Mews Hotels →

Suzy AI for Cloudbeds Hotels →

How Suzy AI works →

The API details are handled for you.

Starts at $349/month. PMS connection is optional, not required to launch.

See the full pricing →See Suzy in action