How Suzy AI protects your guests and your property
Plain English. No legal jargon. This is exactly how Suzy works.
Guest data never leaves your property
Before Suzy sends any guest message to an AI model, personal information - phone numbers, names, room numbers - is replaced with anonymous tokens. The AI never sees real guest data. After the response is generated, tokens are mapped back. Your guests' privacy is protected at every step.
Your guests stay yours
Every piece of data Suzy stores is locked to your property. A guest who stayed at Sunset Lodge can never appear in Homestead Inn's data. This is enforced at the database level - not just in the interface.
Suzy only says what she knows
If the answer to a guest question isn't in your FAQ bank, Suzy says so and escalates to you - she never guesses or makes something up. Every response is reviewed by a Critic agent before it reaches your guest.
Every conversation is logged
Every message Suzy sends and receives is logged with a timestamp, confidence score, and outcome. You can review any conversation from your dashboard at any time. Nothing happens without a record.
You can stop Suzy instantly
Text STOP to your Suzy number at any time and Suzy goes silent immediately. You can also pause Suzy from your dashboard with one click. No contracts. Cancel anytime.